Refund Policy

Queen B Logistics operates under a structured service model consisting of:

Because our services involve administrative labor, regulatory processing, and operational setup, refund eligibility depends on service type and stage of work.

Work is considered "begun" when any of the following occur:

• Intake review is completed
• Formation documents are prepared or filed
• Authority filing support has started
• Administrative work has been performed

If payment is made but the application is denied before any work begins, a refund may be issued at the company's discretion minus administrative processing fees.

Subscription payments are non-refundable once the billing cycle has started.

If cancellation occurs mid-cycle:

• Service remains active until the end of the current billing period
• No prorated refunds are issued

Dispatch services involve active operational labor and broker negotiations.

Monthly dispatch fees are non-refundable once dispatch activity has begun for that billing cycle.

If no dispatch activity has begun and cancellation occurs before work starts, refund requests may be reviewed on a case-by-case basis.

Queen B Academy provides digital educational content including:

• CDL Mastery 101
• Dispatcher 101
• Trucking 101
• Freight Broker 101

Due to the immediate digital delivery nature of our courses:

• Access is granted instantly upon purchase
• Course content, quizzes, and resources become immediately available
• No refunds will be issued once payment is processed
• Bundle purchases are also non-refundable

If a carrier is not approved during onboarding due to compliance issues, misrepresentation, or capacity limitations:

• A refund may be issued minus administrative review costs
• Queen B Logistics reserves the right to deny service

Initiating a chargeback without first contacting our support team may result in:

• Immediate account suspension
• Termination of services
• Legal recovery efforts where applicable

Approved refunds (if applicable) may take 5–10 business days depending on payment processor timelines.